Why Do 911 Professionals Need Peer Support?
You are saving lives, listening to humans having some of the worst days ever and rarely finding debriefing moments to heal. This important work takes a toll on your physical, mental, and social wellbeing. The subsequent feelings are often left unhealed, unresolved and misunderstood. Having a Peer Support Team means not being alone, connecting with individuals who understand you, really hear you, and are willing to help. The purpose of peer support is not to continue negativity and horror stories, but to support through shared experiences. Peer support will help the individual through stress, provide hope and forward momentum. Organized and trained peer support team members de-escalate, offer resources, encourage action plans, and facilitate positive interaction. The health of your PSAP’s future culture depends on getting this done—and done right!