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Team on Demand
DISPATCHER ON
DEMAND
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Having trouble covering your shifts? Let us help your agency THRIVE again! We'll send experienced, 9-1-1 certified telecommunicators and dispatchers to your agency to cover your shifts. Whether long-term relief or short-term respite for exhausted and burned-out teams, we can help! Our Dispatcher On Demand staff is highly skilled in 911, CAD and Radio Next Gen technologies, protocols and SOPs.
• Full shift coverage
• Certified staff with years of 911 dispatching experience• More time to focus on non-call taking responsibilities• Reduced overtime needs • More time off for agency staff • Lower job stress and related turnover
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Team on Demand
LEADERSHIP & PROFESSIONAL DEVELOPMENT
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Both our online and onsite leadership and professional development training courses are specifically designed to improve the social, physical and emotional well-being of 9-1-1 professionals. Our instructors are highly skilled in developing leadership, staff retention, career planning, and coping skills. We bridge the gap between management and staff, launch peer support programs, and help individuals thrive!
• Free consultation to match learning paths and goals with agency needs • No training software to purchase or manage • 24/7 access to online courses and reports • Free helpdesk services • Unlimited online training support • Uploading your own online courses is available
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Team on Demand
OPERATIONS MANAGEMENT SOLUTIONS
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Is your PSAP having to manage increasing workloads with fewer people? Are your dispatch supervisors covering shifts due to staffing shortages? Could your leadership teams use help reaching their performance goals? Our operations managers support 9-1-1 agencies with staff retention strategies, SOP editing, and policy manual updating, They also facilitate change management and can provide project managers for vendor product implementations.
• Management operations expertise and support • Develop and help implement SOP & agency policy best practices • Lower staff turnover • Rollout NextGen solutions • Guidance for achieving organizational goals
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Team on Demand
PEER
COMMUNITY
SUPPORT
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Would you appreciate collaborating with peers and discussing common challenges outside of social media? Would it help to have peer support or collaborate with a coach? Our online community is the ideal place for 9-1-1 professionals to share their workplace challenges, ask difficult questions and develop team building strategies. Peer Community is where people find answers to the unique challenges of working in 9-1-1.
• Collaborate 24/7 with public safety mentors • Engage in discussions with industry peers • One-on-one coaching available • Experienced peers share insight and solutions for managing workplace conflict and stress • Career guidance and development assistance
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Team on Demand
QUALITY
ASSURANCE PROGRAMS
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Does your PSAP have the time and resources to consistently evaluate your 9-1-1 calls for service? Are you meeting recommended industry standards? If not, let us help you! Our QA programs are delivered utilizing industry best practices and consistently updated protocol certifications. Using expert third party evaluations removes bias and adds objectivity while also developing and supporting your QI feedback loop.
• Programs available for any size agency • Certified, unbiased evaluator teams • Weekly CFS review feedback • Training and JobAids included • Trends and monthy reports • Accreditation goals planning • Executive readouts • Special requests welcomed
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For more information, please call 303-993-7850 and ask to speak with a member of our Account Management team.
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